顏色 / 紋理
如有任何疑問, 請隨時電郵到 firstname.lastname@example.org
Customers come first. If there is any reason that customers change their mind, refund or exchange services can be done once.
- As every single piece is Made to Order and handcrafted by our artisans, all items are checked by them before shipping as your satisfaction is our priority.
- Instead of refund, please consider choosing another size or another style by settling the price difference, if any.
- Please allow us about 5 weeks for the replacement.
In case of refund / exchange, certain aspects need to be taken care of.
- The request must be raised within 10 days upon receipt.
- The items must be unworn, unwashed and undamaged.
- The items must be with the tag attached in the original packaging.
- For local customers, the items must be brought to the workshop in person with a prior booking. Extra charges due to reposting the item must be settled by the customers, except they opt for self pick up from our workshop.
- For overseas customers, they must get our confirmation email before sending back their jackets. As the courier cost will be on your account, you can choose how they should be posted. Duties and taxes are non-refundable.
- Sale and promotional items are not eligible for refund or exchange.
Remark : Kam Ma reserves the right to reject any refund or exchange which does not comply with the policy.
Color / Leather Grain
- As far as color is concerned, Kam Ma has made effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor or mobile, we can't guarantee that the display of any color will be 100% accurate.
- As colors of leather fabrics may vary from lots to lots, Kam Ma has tried our best to match with the colors shown, but it is simply impossible that we guarantee they are exactly the same.
- By its very nature, leather grains can‘t be uniformed. It also explains why so many people do not just fall in love with leather, but are also addicted to it. Kam Ma has taken care of it when choosing or cutting the leather fabrics and customers have to be aware of it too.
If you have any questions, please reach out to us at email@example.com